Frequently Asked Questions
How long is the delivery time?
Orders will be shipped the same day if ordered before 2pm. After 2pm, your items will be shipped the next day either by 1st class Royal Mail (£3.50) or with Royal Mail 2nd class Mail. You should receive your order within 1 - 3 working days depending on the delivery option chosen. Order placed after 2pm on a Friday will not be shipped until 10am the following Monday or on the following Tuesday if the order is placed a bank holiday.
Can I get free postage?
Postage is free for UK orders over £20.00 For orders under this amount, packing and postage starts at £2.99.
Do you offer worldwide shipping?
We do offer worldwide postage and this costs £8.99.
Do your products adhere to the European Safety Standards?
Yes, all our products are fully licensed from authorised suppliers. Our soft toys are made and distributed from Aurora World UK, Basingstoke and our stationery is distributed by Blueprint, Bishop Storford. All of our products adhere to the regulations and safety standards and have CE markings and all comply with the EU safety standards.
Do I have to register to make a purchase?
No, but if you do register, you will qualify for loyalty points and exclusive offers. For more information click here
we sell our products to the USA as well as Australia and the rest of the world. We also offer worldwide shipping with delivery starting from £11.50 to the rest of the world and with EU delivery starting at £8.00.
We accept PayPal/Apple and Google Pay
You can shop in confidence with the Shopify payment gateway which offers various payment methods including Apple Pay and Google Pay. We also accept PayPal all managed securely through the Shopify payment gateway.
You can be assured that all your data is safe and secured when shopping with us at Character Toy Store with SSL encryption, managed directly by Shopify.